Customer Care

Welcome to customer care

If you require assistance with an insurance policy brokered through Anthony Wakefield & Co, select the appropriate tab below for help with your requirements.

To make a claim please complete the Make a Claim section below. We require all claims to be made in writing, we do not accept claims by telephone. We also require written authority for any changes to your Insurance before acting on verbal messages.

If you would like to speak to one of our advisors for advice call 01306 740555 during our normal business hours, 9 am - 5 pm, Monday to Friday (closed Bank Holidays). Our full contact details are available further down this page.

Contact us about an exiting policy

Let us know if you wish to amend your policy or there has been a change in your circumstances that you need to inform us about.

You may call us to discuss your policy but we are only able to act upon written instructions, please complete and send the form below for policy changes.

If you wish to make an insurance claim please to go the ‘Make a Claim’ tab above

Thank you! The form was submitted successfully
Oops! Something went wrong while submitting the form

Insurance Claim

Please complete the form below if you would like to submit an insurance claim.

Please note all insurance claims must be in writing, we cannot accept a claim over the phone.

Thank you! The form was submitted successfully
Oops! Something went wrong while submitting the form

Complaints

Although we always try to give the highest levels of service, we do appreciate that things can occasionally go wrong. If you are unhappy with our service, please contact us with details of what has happened. We shall:

  • acknowledge your complaint within 2 working days of receipt
  • try to resolve the complaint within 5 working days
  • conduct an assessment of your complaint and respond to you.

Please note that some complaints require fuller enquiry than others. If this is the case, we shall contact you within 20 working days to give you an expected date of response. Alternatively or conjointly, you may refer your complaint to your Insurers, who will deal with it under their stated complaints procedure.

If you feel that our response does not resolve your issue, you may refer the matter to the Financial Ombudsman Service - South Quay Plaza, 183 Marsh Wall, London E14 9SR 
Tel: +44 (0)845 080 1800
E-mail: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

However, the Ombudsman will only consider your complaint if,- 1] you have referred the matter to us and/or your Insurers, 2] you are a private policyholder or a business (micro-enterprise) with a group annual turnover of less than €2,000,000, a charity with an annual income of less than €2,000,000 or a trustee of a trust with a net asset value of less than €2,000,000 - and you employ fewer than ten employees. Providing you meet these criteria and we have not managed to resolve your complaint within 40 working days of your having made it, you may refer direct to the FOS.

We are members of the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Further information about compensation scheme arrangements are available on FSCS website.

Quick Links to Insurance Products